Booking terms & conditions
What to expect when you book mobile service, and what our warranty does and does not cover.
⚠ Template. Needs review before launch
This is a structural starting point, not legal advice, and it has not been written for your jurisdiction or your actual data practices. Have a lawyer review it, and make sure every statement below is true of how your business really operates. Sections you do not do should be deleted rather than left in.
Last updated: [DATE]
Appointments
Service is by appointment. We will confirm a time window in advance. Please make sure the vehicle is accessible and reachable at the agreed location and time.
Site requirements
We work outdoors at your location and need reasonable access around the front of the vehicle. [State your actual requirements: power access, shade, covered parking in rain, minimum clearance.]
Pricing
Published prices are starting points for standard housings and cover both headlights. Oversized, luxury and unusually damaged housings may be quoted higher; we will tell you before beginning work, not after.
Vehicles we may decline
Some conditions cannot be corrected by restoration: cracked lenses, moisture inside the housing, delaminated reflectors or failed internal hardware. If we identify one of these on arrival, we will explain it and decline the job. Performing a service that cannot solve the problem helps nobody. [State whether any call-out fee applies.]
Cancellation and rescheduling
[State your notice period and any fee. Be specific. Vague cancellation terms are unenforceable in many jurisdictions and cause most billing disputes.]
Payment
Payment is due on completion. [List accepted methods.]
Warranty
Each package carries the warranty period listed on the pricing section. The warranty covers the return of haze or yellowing under normal use, and entitles you to have the affected headlights redone at no charge.
It does not cover physical damage, cracking, impact, moisture entering the housing, damage from abrasive polishes or harsh solvents applied after service, or any condition not caused by our work. [Confirm and adjust so this list matches what you will actually stand behind.]
Warranty claims are tied to the vehicle serviced. Contact us at hello@crystalbeamrestoration.com to make a claim.
Liability
[Have a lawyer draft this section. Limitation-of-liability language varies significantly by jurisdiction and boilerplate copied from another business is frequently unenforceable.]
Contact
CrystalBeam
hello@crystalbeamrestoration.com
(714) 561-7261