Booking terms & conditions
What to expect when you book mobile service, and what our warranty does and does not cover.
Last updated: September 2026
Appointments
Service is by appointment. We will confirm a time window in advance. Please make sure the vehicle is accessible and reachable at the agreed location and time.
Site requirements
We work outdoors at your location and need reasonable access around the front of the vehicle: about three feet of clear space either side of the front of the car is enough. A lens cannot be sanded or coated in the rain, so if the weather turns we will call and move you rather than do a job that will not hold.
Pricing
The price you are shown when you book is the price. It covers both headlights, and the only thing that moves it is the size of the vehicle, which the booking form already asks about. We do not add anything on arrival.
If we get to the car and find the lenses cannot be saved, we say so and there is no charge at all. See below.
Vehicles we may decline
Some conditions cannot be corrected by restoration: cracked lenses, moisture inside the housing, delaminated reflectors or failed internal hardware. If we identify one of these on arrival, we will explain it and decline the job. Performing a service that cannot solve the problem helps nobody. There is no call-out fee when that happens. You pay nothing and we go.
Cancellation and rescheduling
Every confirmation email carries a link to your booking. You can change the time or cancel from it yourself, at any point before we arrive.
Moving an appointment is free whenever you do it. Cancelling is free up to 48 hours before the appointment. After that:
- $20 if you cancel inside 48 hours of the appointment.
- $40 if you cancel inside 24 hours of the appointment.
The reason is the hour itself. Once it is yours we stop offering it to anybody else, and close to the day there is not enough notice to fill it again. This is not a deposit and nothing is taken from you automatically: we hold no card and take no payment through this website. If a charge applies we will tell you what it is and send it to you, or add it to your next visit if you book one.
If we cancel, or if we look at the car and decline the job, you pay nothing. If you are not there when we turn up we will call, wait a few minutes, and rebook you.
Payment
Payment is due when the work is finished, at the car. We take cash or card. No payment is taken through this website, and we never ask for card details by email.
Warranty
These are the terms sent with every receipt, so what is written here and what lands in your inbox are the same words:
- It runs for three years from the day the work was finished.
- It covers the lenses we treated, on the vehicle we treated them on.
- If they haze or yellow again inside those three years, we come back and redo them at no charge.
- It covers our coating and the finish underneath it. It does not cover cracks, stone chips, moisture inside the housing, or damage to the lens after we left.
- To claim it, call us or reply to your receipt with the booking reference on it.
Warranty claims are tied to the vehicle serviced. Contact us at hello@crystalbeamrestoration.com to make a claim.
Contact
CrystalBeam
hello@crystalbeamrestoration.com
(714) 561-7261