Privacy Policy

⚠ Template. Needs review before launch

This is a structural starting point, not legal advice, and it has not been written for your jurisdiction or your actual data practices. Have a lawyer review it, and make sure every statement below is true of how your business really operates. Sections you do not do should be deleted rather than left in.

Last updated: [DATE]

What we collect

Information you give us. Name, phone number, email address, service address and vehicle details, when you book an appointment or contact us.
Automatically collected data. Standard server and analytics data such as pages visited, referring site, approximate location, browser and device type.

How we use it

To schedule, perform and follow up on the service you requested.
To contact you about your appointment.
To honor warranty claims tied to prior work.
To understand how the site is used and improve it.

Marketing email

Booking an appointment requires ticking the communication box, which is your consent to be emailed. We record the date, the page it came from and the network address it came from, so there is a record of the permission you gave. That consent covers two different kinds of message:

Messages about your booking. Confirmations, changes, reminders and anything we need to ask you before we turn up. These are part of the service.
Marketing email. Occasional offers, maintenance reminders and news. Every one of these carries an unsubscribe link, and leaving is immediate. Unsubscribing stops the marketing. It does not stop messages about a booking you have made, since you would want to hear from us if we were running late.

We do not rent, sell or share the list. [If you later move the list to a provider such as Mailchimp or Brevo, name them under Sharing below.]

What we do not do

We do not sell your personal information. [Confirm this is accurate, including whether any advertising pixels you install constitute a "sale" or "share" under your state's law. Several US state privacy statutes define those terms broadly.]

Sharing

We share information only with service providers who help us operate, such as scheduling software, payment processing and analytics, and only as needed for those functions or where required by law. [List your actual processors.]

Cookies and analytics

The booking form sets no cookies. The only cookie this site sets is a sign-in cookie on the staff console, which is not part of the public site and is strictly necessary for it to work.

[Describe the analytics and advertising tools you actually run. If you use advertising pixels or run in a jurisdiction requiring consent, you likely need a consent banner as well as this disclosure.]

Retention

We keep service records for as long as needed to honor warranties and meet legal and accounting obligations. [State your actual retention period.]

Your rights

Depending on where you live, you may have the right to access, correct, delete or port your personal information, and to opt out of certain uses. To make a request, contact us at hello@crystalbeamrestoration.com. We will honor a request of this kind whether or not a statute obliges us to.

[On California specifically: the CCPA and CPRA only bind businesses over a revenue or data-volume threshold, and a new single-van operation sits under all of them. So this page does not call itself a CCPA notice. Revisit that if the business grows, starts running advertising pixels, or begins buying lists, and have a lawyer confirm where the line falls before you rely on being under it.]

Contact

CrystalBeam
hello@crystalbeamrestoration.com
(714) 561-7261